Charles Sturt University
Welcome to the Web Improvement Program
The Web Improvement Program (WIP) supports strategic objectives set by both the Web Strategy and the University Strategy.

The Web Strategy Office is responsible for developing and implementing a University Web Strategy characterised by a user-centric, coordinated, ongoing and prioritised iterative Web Improvement Program, which is based on continuing evaluation, user feedback and the University's strategic objectives.


Under the governance structure for CSU Web, the Senior Manager, Web Strategy, has oversight of the web. The Web Strategy Committee (WSC), chaired by the DVC (Administration), provides oversight and guidance of the Web Strategy and the Web Improvement Program and also considers advice received from the Web Reference Group, comprised of web practitioners from various parts of the University.

Policies and strategies

Web Strategy Office is reviewing the suite of policies regarding the online environment, as well as updating and developing a suite of policies, procedures and guidelines, which support the CSU community.

Current Policies and strategies Policies and strategies in development
Web Policy Social Media Guidelines
Social Media Use by Staff Policy Web Accessibility Policy
Web Analytics Strategy (Approved and Endorsed by WSC)  
Social Media Procedure  

Meet the team

Learn more about our team, our various streams and our individual roles.

Web Improvement Program

Find out more about the Web Improvement Program, what it aims to achieve and how it supports the University.

Processes and procedures

Find out how to request web assistance and learn about processes around notice periods, prioritising work and submitting a business case for web work.


Find resources to assist you with writing for the web, web accessibility and editing in the CMS.

Contact us